Contact VNS Health
On this page, you’ll find answers to some commonly asked questions. including those about our services, scheduling, paying for care, and more.
If you have an emergency, please call 911.
Frequently Asked Questions
To learn about training or to apply for a job as a home health aide, you can:
- Visit our training center at 5 Penn Plaza, 20th floor, Monday – Friday between 9:00 am and 3:00 pm.
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- Call 1-212-609-4442, option 4, for information or to schedule an appointment with a recruiter. Appointments are available in Brooklyn, Staten Island, and in Nassau, Suffolk, and Westchester counties.
To qualify for training, you must:
- Be at least 18 years old
- Pass a reading comprehension test
- Have writing and math skills necessary to do the job successfully
To qualify for a home health aide job, you must:
- Have completed a New York State Department of Health-approved HHA training program
- Be at least 18 years old
- Pass a reading comprehension test
- Have writing and math skills necessary to do the job successfully
A doctor, nurse practitioner, or physician assistant will need to refer you to VNS Health for home care services, such as care after you come home from the hospital, wound care, rehabilitation therapy, or care after surgery (including gender affirmation surgery).
Anyone can refer someone to hospice care. Call 1-212-609-1900 for more information.
You don’t need a referral for private-pay services such as companion care, health care escorts, clinical assessments, or geriatric care management.
We can definitely help you identify the type of care that best meets your needs. If you’d like a better understanding of our services before you contact us, you may wish to review one of our resource guides or learn about services such as:
Medicare and most private insurance (such as insurance through work) cover home care. Doctors, nurse practitioners, and physician assistants can refer to home care and hospice. Only physicians can sign the document required to admit a person to hospice care.
Home health aide services may be part of home care or hospice care. They are also covered by Medicaid and are available as an out-of-pocket expense.
For more information, view our Guide to Paying for Care.
We’ve prepared What to Expect at Your First Home Care Visit to answer initial questions you might have.
Our Guide to Home Care gives a broader picture, including the services VNS Health offers and additional information about first visits.
Register for the VNS Health My Home Care App, and then you can view upcoming home care visits on your phone or computer.
You’ll also learn who will be coming to your home and what type of service you’ll be receiving.
Note that the My Home Care App is only for current VNS Health Home Care patients. It is not yet available for hospice care or home health aide visits.
When you register for the VNS Health My Home Care App, you get on-demand access to your information about your home care visits on your phone or computer.
You can learn who is coming to your house and when they will arrive.
The My Home Care App also gives you important messages and alerts about your upcoming visits.
Have another concern?
If your question wasn’t addressed in our Frequently Asked Questions, use the contact form to submit your request, and a customer service team member will get back to you (generally within 24 hours). Or look for the appropriate information below.
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Are you an existing patient?
For information related to VNS Health Home Care scheduling, register for the My Home Care App.
For other questions related to home care, or for questions related to hospice or home health aide schedules, billing, or care plans, please call:
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- Home Care: 1-866-986-7691
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- Hospice Care: 1-212-609-1900
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- Personal Care: 1-888-735-8913
For questions related to behavioral health, you can find contact information on our Community Behavioral Health Programs page.
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Looking to refer a patient to VNS Health?
Health care professionals, please use our online referral forms or call us:
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- Home Care, or call 1-866-632-2557
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- Hospice Care, or call 1-212-609-1900
If you have questions about the referral process, view our referral FAQs.
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Have questions about our health plans?
To learn about our health plans or to enroll, visit vnshealthplans.org.
For existing health plan members:
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- EasyCare (HMO), EasyCare Plus (HMO D-SNP), and Total (HMO D-SNP): 1-866-783-1444 (TTY users, call 711)
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- MLTC: 1-888-867-6555 (TTY users, call 711)
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- SelectHealth: 1-866-469-7774 (TTY users, call 711)
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Have comments or feedback about our services?
We welcome all feedback regarding our services. Simply fill out this feedback form to let us know what we can help you with.
To report a compliance concern, please call our Compliance Hotline at 1-888-634-1558.
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Interested in a career at VNS Health?
Visit our careers site at jobs.vnshealth.org to explore available positions, or call us at 1-212-609-7900 if you have questions for us.
Visit our home health aide page to learn about training opportunities and more.
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Have questions about medical records?
You can learn more about requesting health information here. For requests or questions, please email [email protected], or call us at 1-866-986-7691. Should it be needed, our fax number is 1-646-640-2882.
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Want to learn more about our professional care management solutions?
VNS Health offers customized care management and managed service solutions to help health plans, ACOs, IPAs, and other large health care organizations improve outcomes and lower costs. Visit the Professional Solutions section of our website to learn more, or call 1-212-609-1937 to discuss options for partnering with VNS Health.
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Want to contact another team?
VNS Health Volunteers: 1-212-609-1570
Hospice Volunteers: 1-212-609-1908
Center for Home Care Policy & Research: 1-212-216-9976
Donations: 1-212-609-1525
Media Inquiries: Contact Information
Still need help?
Here is some other helpful information that is available on our website.
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Caregiver Support Services
Learn how VNS Health supports caregivers.