Contact VNS Health
On this page, you’ll find answers to some commonly asked questions. including those about our services, scheduling, paying for care, and more.
If you have an emergency, please call 911.
Frequently Asked Questions
I’m not sure what services I need. How can I learn more?
We can definitely help you identify the type of care that best meets your needs. If you’d like a better understanding of our services before you contact us, you may wish to review one of our resource guides or learn about services such as:
Are VNS Health services covered by my health insurance?
Medicare and most private insurance (such as insurance through work) cover home care. Doctors, nurse practitioners, and physician assistants can refer to home care and hospice. Only physicians can sign the document required to admit a person to hospice care.
Home health aide services may be part of home care or hospice care. They are also covered by Medicaid and are available as an out-of-pocket expense.
For more information, view our Guide to Paying for Care.
Do I need a referral for VNS Health services?
A doctor, nurse practitioner, or physician assistant will need to refer you to VNS Health for home care services, such as care after you come home from the hospital, wound care, rehabilitation therapy, or care after surgery (including gender affirmation surgery).
Anyone can refer someone to hospice care. Call 1-212-609-1900 for more information.
You don’t need a referral for private-pay services such as companion care, health care escorts, clinical assessments, or geriatric care management.
I’ve never received home care before. What should I expect?
How do I find out when my next home care appointment is?
Register for the VNS Health My Home Care App, and then you can view upcoming home care visits on your phone or computer.
You’ll also learn who will be coming to your home and what type of service you’ll be receiving.
Note that the My Home Care App is only for current VNS Health Home Care patients. It is not yet available for hospice care or home health aide visits.
Where is my nurse or home health aide?
When you register for the VNS Health My Home Care App, you get on-demand access to your information about your home care visits on your phone or computer.
You can learn who is coming to your house and when they will arrive.
The My Home Care App also gives you important messages and alerts about your upcoming visits.
Have another concern?
If your question wasn’t addressed in our Frequently Asked Questions, use the contact form to submit your request, and a customer service team member will get back to you (generally within 24 hours). Or look for the appropriate information below.
Are you an existing patient?
For information related to VNS Health Home Care scheduling, register for the My Home Care App.
For other questions related to home care, or for questions related to hospice or home health aide schedules, billing, or care plans, please call:
- Home Care: 1-866-986-7691
- Hospice Care: 1-212-609-1900
- Personal Care: 1-888-735-8913
For questions related to behavioral health, you can find contact information on our Community Behavioral Health Programs page.
Have questions about our health plans?
To learn about our health plans or to enroll, visit vnshealthplans.org.
For existing health plan members:
Have questions about medical records?
You can learn more about requesting health information here. For requests or questions, please email [email protected], or call us at 1-866-986-7691. Should it be needed, our fax number is 1-646-640-2882.
Want to learn more about our professional care management solutions?
VNS Health offers customized care management and managed service solutions to help health plans, ACOs, IPAs, and other large health care organizations improve outcomes and lower costs. Visit the Professional Solutions section of our website to learn more, or call 1-212-609-1937 to discuss options for partnering with VNS Health.
Still need help?
Here is some other helpful information that is available on our website.
Caregiver Support Services
Learn how VNS Health supports caregivers.
Guide to Home Care
Learn about getting short-term care at home.
Guide to Long-Term Care
Learn about getting long-term care at home.