Contact VNS Health

A doctor, nurse practitioner, or physician assistant will need to refer you to VNS Health for home care services, such as care after you come home from the hospital, wound care, rehabilitation therapy, or care after surgery (including gender affirmation surgery).

Anyone can refer someone to hospice care. Call 1-212-609-1900 for more information.

You don’t need a referral for private-pay services such as companion care, health care escorts, clinical assessments, or geriatric care management.

Register for the VNS Health My Home Care App, and then you can view upcoming home care visits on your phone or computer.

You’ll also learn who will be coming to your home and what type of service you’ll be receiving.

Note that the My Home Care App is only for current VNS Health Home Care patients. It is not yet available for hospice care or home health aide visits.

Medicare and most private insurance (such as insurance through work) cover home care. Doctors, nurse practitioners, and physician assistants can refer to home care and hospice.  Only physicians can sign the document required to admit a person to hospice care.

Home health aide services may be part of home care or hospice care. They are also covered by Medicaid and are available as an out-of-pocket expense.

For more information, view our Guide to Paying for Care.

We’ve prepared What to Expect at Your First Home Care Visit to answer initial questions you might have.

Our Guide to Home Care gives a broader picture, including the services VNS Health offers and additional information about first visits.

When you register for the VNS Health My Home Care App, you get on-demand access to your information about your home care visits on your phone or computer.

You can learn who is coming to your house and when they will arrive.

The My Home Care App also gives you important messages and alerts about your upcoming visits.

For information related to VNS Health Home Care scheduling, register for the My Home Care App.

For other questions related to home care, or for questions related to hospice or home health aide schedules, billing, or care plans, please call:

• Home Care: 1-866-986-7691
• Hospice Care: 1-212-609-1900
• Personal Care: 1-888-735-8913

For questions related to behavioral health, you can find contact information on our Community Behavioral Health Programs page.

You can learn more about requesting health information here. For requests or questions, please email [email protected], or call us at 1-866-986-7691. Should it be needed, our fax number is 1-646-640-2882.

To learn about our health plans or to enroll, visit vnshealthplans.org.

For existing health plan members:

• EasyCare (HMO), EasyCare Plus (HMO D-SNP), and Total (HMO D-SNP): 1-866-783-1444 (TTY users, call 711)
• MLTC: 1-888-867-6555 (TTY users, call 711)
• SelectHealth: 1-866-469-7774 (TTY users, call 711)

Health care professionals, please use our online referral forms or call us:

• Home Care, or call 1-866-632-2557
• Hospice Care, or call 1-212-609-1900
• Behavioral Health

If you have questions about the referral process, view our referral FAQs.

We can definitely help you identify the type of care that best meets your patient’s needs. If you’d like a better understanding of our services before you contact us, you may wish to review one of our resource guides or learn about services such as:

• Senior care
• After-surgery care
• Personal care services from a home health aide
• Care after a stroke
• In-home nursing care
• Rehabilitation therapy
• Care for Alzheimer’s and other types of dementia

VNS Health offers customized care management and managed service solutions to help health plans, ACOs, IPAs, and other large health care organizations improve outcomes and lower costs. Visit the Professional Solutions section of our website to learn more, or call 1-212-609-1937 to discuss options for partnering with VNS Health.

To learn about training or to apply for a job as a home health aide, you can:

• Visit our training center at 5 Penn Plaza, 20^th floor, Monday – Friday between 9:00 am and 3:00 pm.

OR

• Call 1-212-609-4442, option 4, for information or to schedule an appointment with a recruiter. Appointments are available in Brooklyn, Staten Island, and in Nassau, Suffolk, and Westchester counties.

To qualify for training, you must:

• Be at least 18 years old
• Pass a reading comprehension test
• Have writing and math skills necessary to do the job successfully

To qualify for a home health aide job, you must:

• Have completed a New York State Department of Health-approved HHA training program
• Be at least 18 years old
• Pass a reading comprehension test
• Have writing and math skills necessary to do the job successfully

Visit our careers site at jobs.vnshealth.org to explore available positions, or call us at 1-212-609-7900 if you have questions for us.

Visit our home health aide page to learn about training opportunities and more.

We welcome all feedback regarding our services. Simply fill out this feedback form to let us know what we can help you with.

To report a compliance concern, please call our Compliance Hotline at 1-888-634-1558.

VNS Health Volunteers: 1-212-609-1570

Hospice Volunteers: 1-212-609-1908

Center for Home Care Policy & Research: 1-212-216-9976

Donations: 1-212-609-1525

Media Inquiries: Contact Information