![](https://staging.vnshealth.org/wp-content/uploads/2024/03/General-Checklist-Hands.png)
How will I recognize the survey?
- The survey will be sent by Press Ganey, on behalf of CMS, and
is called CAHPS (Consumer Assessment of Healthcare Provider
and Systems). - The survey may be sent to you via email or as a physical letter.
You will also receive directions on how to fill out the survey
online if you choose.
Can I get someone to help me fill out the survey?
- Yes. If you need help filling out the survey, you may ask your
aide or family member to help you, but the answers need to
be your own. - You may also complete the survey over the phone with a live
representative. Call the toll-free number listed on the survey.
![](https://staging.vnshealth.org/wp-content/uploads/2024/03/VNSHealth_CompIn_Home_Assessment_Icon_rgb.png)
![](https://staging.vnshealth.org/wp-content/uploads/2024/03/Checklist.png)
Is the survey anonymous?
- Yes, the survey is anonymous.
- CMS will share the results from the survey with us so we can
provide more effective care for our members. - Completing the survey will not impact your benefits in any way.
How are the survey results used?
- We use the results to identify opportunities to improve service
for all members. - That’s why we want to hear from you. It’s important that you
complete the survey if you receive it. Our goal is to be the
best possible health plan for you!
![](https://staging.vnshealth.org/wp-content/uploads/2024/03/professional_solutions.png)
We value your feedback. Completing the survey will help us help you better!
For questions about the survey, call the toll-free number listed in the survey.